Torx CSK Head A2 Inox SUS 304 Stainless Steel Chipboard Screws Timber Frame Construction

Q1.Can you provide customization service?

A. Yes, WY initially manufactures standard screws, but in the past 11 years,WY has already developed successfully 200 customized

parts in different sizes .

Q2.What customs clearance documents can you provide?

A.Generally, we provide commercial invoices, packing lists, bills of lading, inspection certificates,test report of the steel and CO (if needed). If you

have other special requirements, please inform us, and we will find a solution for you.WY is capable of providing customized parts not only with

single-process ,but also with a variety combined crafts.

Q3.Does every customized part need mould fee?

A. Not all customized parts cost mould fee. For example, a turning part does not need a mould yet requires the appropriate tools and fixtures. WY

spends labor costs in making samples , therefore charges certain sample fees.It will be returned after placing an order.

Q4.Where are your factories, can I have a visit?

A. WY has its factories. Please feel free to visit our factories and give guidance. We can pick you up

at the nearest airport or train station.

Q5.Can you provide free samples?

A. Yes, for the standard fastener,if on stock,we can provide free samples. Please kindly understand that we charge certain fees for customized

samples before making.

Q6.How do you guarantee quality?

A. WY conducts quality control in strict accordance with the ISO9001 Quality Certification System. WY practices the worker's self-inspection and

routing inspection on a regular basis during production, the QC strict sampling before packaging and the delivery after compliance. Each batch of

products is accompanied by Inspection Certificate from WY and raw materials test report from the steel factory.

Q7.If I have paid the mould fee yet receive the nonconforming samples,what will you do?

A.For the first development of non-standard parts, we refund the mould fee in case of 2 times of nonconforming samples delivered. If you give us

more chances to make the moulds, we will continue to study until success.

Q8. What is your MOQ for processing? Any mould fee? Is the mould fee refunded?

A. MOQ for non-standard screws: 1-2 tons acc. to the different parts,charge mould fee, which will be refunded when reaching a certain quantity,

more fully described in our quotation.

B. MOQ for stamping parts : Depending on the degree of difficulty and dimensions of the parts. We will charge mould fee and refund it when

reaching a certain quantity, more fully described in our quotation.

C. MOQ for turning parts is 100 pieces, charging no mould fee. But if you need samples confirming, charging the sample fee, and refund it when

make the order.

Q9. What is your delivery time?

A: 20 days for samples, 25 days for mass production.

Q10. Do you accept the use of our logo?

A. If you have a large quantity, we absolutely accept OEM.