Q1:How to buy your products?
You can place order to our company directly on alibaba, or contact
our salesperson for help, they will confirm order details like
product configuration, shipping matters etc with you, and give you
guidance for all process from purchase to arrival of your goods.
Q2: What's the payment mode?
We accept payment by T/T Bank Transfer, Alibaba Trade Assurance
Service, Cash etc.
Q3: What's the delivery time and shipping method?
Delivery time is upon to your ordered product and quantity,
generally our lead time is within 1 week, if have stock we can ship
immediately. We have long-term cooperated forwarder for worldwide
shipping, we can deliver your products by express, air freight or
sea freight, different shipping way the (cost and time is
different, we will give sincere advice according to your situation
and you can decide, for many countries we even have door-to-door
shipping service which include customs clearance and taxes.
Q4: What's your after-sale service?
We provide at least one year warranty for all our
products(consumables exception), If there is any fault for our
products, we have well-trained and passionate after-sale engineers
to help you; after warranty we still provide lifetime technical
support, if spare parts needed just charged at cost price.
Q5: How could I get a sample?
Before we received the first order, please afford the sample cost
and express fee.
Q6: Whether you could provide customized products ?
Sunrise can make customized product according to the specification
that clients provided.(Material/Orifice size/orifice quantity)
Q7:How to guarantee the quality of your products?
1) Sunrise product has ISO13485 and Rohs ,Biocompatibility test for
safety and effectiveness.
2) Strict inspection on products before shipment and intact product
packaging ensured.
Q8:Is the MOQ fixed?
For mass production orders, the MOQ cannot be lowered according to
production requirements. For stock items, order quantity can be
negotible.