• 11. Products can be returned or replaced at any time if there is a problem

After-sales service:

• 1. Service principle: Timely response, solve problems as soon as possible, and ensure use.
• 2. Service period: During the maintenance period of the LED display body, all maintenance fees are waived; After the warranty period, only materials are charged, and manual labor is not required.
• 3. Service scope: If users find any problems that cannot be solved, please contact our company, we can reply within 24 hours. In order to shorten the maintenance time, the company will deploy power supplies, chips and other spare parts.
• 4.Under normal use and storage, the Company will be responsible for the use and storage of the equipment.

2. Pre-sale service:

• 1.The company can arrange professional personnel to carry out on-site installation and commissioning in strict accordance with the requirements of the scheme and the original manual. If there are special requirements, it is necessary to modify the parts installation plan and coordinate with the user. Our company can guarantee the consistency between the completion time and the contract time. Any problems caused by natural factors or human factors, we will discuss with the customer to find a solution.
• 2.Our company can train users according to the manual. The training covers system use, system maintenance and equipment protection.

FAQ

• Q1: At least MOQ?
• A: MOQ:5pcs.
• Q2. What is your terms of packing?
• A: Generally, we pack our goods in neutral white boxes and brown cartons. If you have legally registered patent,
• we can pack the goods in your branded boxes after getting your authorization letters.
• Q3. What is your terms of payment?
• A: T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages
• before you pay the balance.
• Q4. What is your terms of delivery?
• A: EXW, FOB, CFR, CIF, DDU.
• Q5. How about your delivery time?
• A: Generally, it will take 2 to 3 days after receiving your advance payment. The specific delivery time depends
• on the items and the quantity of your order.
• Q6. Can you produce according to the samples?
• A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.
• Q7. What is your sample policy?
• A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and
• the courier cost.
• Q8. Do you test all your goods before delivery?
• A: Yes, we have 100% test before delivery
• Q9: How do you make our business long-term and good relationship?
• A : 1. We keep good quality and competitive price to ensure our customers benefit ;
• 2. We respect every customer as our friend and we sincerely do business and make friends with them,
• no matter where they come from.