Q1. What about the payment way?A1. By TT, L/C at sight or Alibaba trade assurance. 30% down
payment should be paid after contract is valid, 70% balance should
be paid before shipment.
Q2. Installation and stuff training available from you?
A2. Yes, we have rich engineers in Europe which can send to your
factory and train your workers. Also we can online guide your
members.
Q3. How long is the guarantee?
A3. We offer you high quality machines with 12 months guarantee and
reply you as soon as possible within 12
hours.
Q4. If the machine some parts is broken one day, how can we get
help from you?
A4. We will send you spare parts free of charge If they are in
warranty, not including easy-broken parts. For easy-broken parts,
we will only charge cheap costs.
Q5. How does your factory do regarding quality control?
A5. We have passed the ISO9001:2000 Quality Management System and
CE certificate and we have a special QC department in charge of
products' quality. If you also need other certificates, we also can
help to apply.
Q6. What is your packaging?
A6. Our conventional packaging is: Wrap the plastic film around the
machine,and then put the machine in a wooden box.
Q7. How can we check the machines before delivery?
A7. We can provide online checking when testing the machine on
site. We will take and prepare detailed testing videos for your
checking before the delivery. We accept third-party testing. Except
above points,we will provide detailed testing report..
